Health Care Communication
This system was designed to eliminate the current paper system in hospitals and introducing real time communication to help health care practitioners connect.
This project was designed focusing on OR nurses at The Royal Columbian Hospital in New Westminister B.C.
Problem Space
a.
Healthcare practitioners do not currently have the means to connect in real time. Currently there are 5 separate systems in hospitals that require paper to computer inputting.
This means there is a risk for mistakes made on a daily basis in verbal, writing and inputting important information
b.
The average 1,500 bed hospitals print 96 Million pages each year - at a cost of $3.8 Million.
This does not include the cost of printers, medical records management labor cost, medical records management for mergers and acquisitions and storage cost.
https://www.beckershospitalreview.com
Users
Designed for OR Nurses
While considering nurses working in other wards along with the rest of the hospital staff and how they would communicate.
This is Angie Heartly, OR Nurse at Royal Columbian and without her this project would not be possible, thank you so much Angie!
Located at the Royal Columbian Hospital
Located in New Westminister, B.C. Which is currently preparing for phase two of the $1.35-billion three phase expansion plan. By 2024 they plan to have a new acute tower with 229 new beds.
first findings
Co-Creation Toolkit with Angie
This toolkit allowed me to better understand Angies perspective on the current system of communication, its faults and its positives.
We started with a questionnaire guiding me through the current paper process and understanding where mistakes are made or information be misplaced.
We then started drawing together what we thought a better system might look like feel like sound like.
Then we took one idea and walked through step by step how that would work in the OR and in hospitals in general. We repeated this step several times with other ideas until we came up with solid foundation of what needed to change within the current paper system.
Ideations
Narrowing down my target users while taking into account other people places and things that will be affected in my design process.
Sketching potential ideas for my problem space and users. Some of these ideas I would have love to complete but I was also taking into consideration, budget, materials and time to integrate this new service into hospitals.
lo-fi prototyping
Here Angie and I went through various scenarios and ideations of that the screens would look like, how the service would flow and what made sense when converting from paper to a online format.
This represents the 5 forms that Angie would choose from to fill out every day at work, therefor we worked hard on making the transitions from these forms especially user friendly and accessible in the service.
hi-fi prototype
Health Care Communication Service
